Instructor Mosaic FAQ

(Go to Student Help Documents instead)

How do I log in to Mosaic?

How do I create a Mosaic template for a new course?

Why can't I see my course in Mosaic?

Where can I learn more about using Mosaic?


How do I log in to Mosaic?

The Mosaic username and password is the same one used to log onto campus computers, and to access your AuArts email, but without the "@auarts.ca" (typically firstname.lastname). This is refered to as the Network Access Account (NA2) username and password. 

If you are new faculty or staff and need to determine your Network Access username and password, contact the Helpdesk. For more information on computer and technology related services, browse the Helpdesk Knowledgebase

If you have forgotten your password, your password has expired, or you are still unable to log in to Mosaic, drop by the Helpdesk (Room 436) with your AUArts ID to reset your password or send an email to helpdesk@auarts.ca and request a password reset.


How do I create a Mosaic template for a new course?

Please complete the New Mosaic Site Request Form on the Mosaic front page and send it to mosaic.help@auarts.ca. Library staff will notify you by email when your new course template has been created.


Why can’t I see my course?

As part of system maintenance, we hide and/or backup all courses from previous semesters. If you would like to access any courses you have previously created, please send an email to mosaic.help@auarts.ca and we will unhide and/or restore the course for you.


Where can I learn more about using Mosaic?

We have produced several how-to guides for Mosaic:

The Library also subscribes to Lynda.com, which offers courses on Moodle, the software Mosaic uses. Learning Moodle 3.5 is a general course and provides instruction on creating and editing courses.