COVID-19: Frequently Asked Questions

AUArts Pandemic Relief Information Centre for Students and Alumni
Hours: 8 am-4 pm, Monday to Friday (except holidays)
Phone: (403) 284-7600
Email: covid19@auarts.ca

Below is a list of FAQs and answers that may help you. If you have additional questions not listed below, please contact us at covid19@auarts.ca  We are here to support you and provide you with the latest information we have.  


What is the best source of information to stay up-to-date?

Please check your email, our website or the AUArts Safe App. (available on the Apple Store or on Google Play). We also share updates on the official AUArts social media channels.


Can I access the AUArts campus?

No. For your safety the campus building is now closed to all faculty, staff, students and visitors. Access to the building is not permitted except for a few authorized staff who are essential to keep critical services running.


What AUArts facilities are open or closed? 

  • Bookstore: NEW Phone orders with credit card payments are currently available, with curbside pick-up at the loading dock. Phone 403.284.7663 between the hours of 8:00am and 4:00pm. Please note, this service can be discontinued at any time as the situation evolves.

  • Computers Labs: Closed 

  • Lodgepole Center: Closed 

  • Luke Lindoe Library: Online access only. The Library is responding to emails during our regular hours (Monday -Thursday 8am - 8pm, Friday 8am - 4:30pm, Saturday 11am - 5pm) and continues to support your research needs. For Library FAQs during this time, please see this page.
    All fines and overdue fees will be lifted for students, faculty and staff. All checked-out items due dates have been extended to April 27 and will be extended past that date as needed. If you have a library fine on your Banner account still, please contact us at the email below. If you urgently require access to resources, please contact library@auarts.ca

  • Student Advising: Student Advisors are available by email through advising@auarts.ca for email support or virtual meetings in MS Teams.

  • Student Services Desk / Registrars’ Office: The Student Services Desk (Registrar’s Office) can be reached via email at registrar@auarts.ca  for enquiries relating to course registration, fees, T2202 forms, graduation, transcripts or other concerns. 

  • Student Counselling: Telephone and MS Teams counselling support is available for all students currently residing in Alberta from 8:00am - 4:00pm Monday - Friday. Please email counselling@auarts.ca to set up an appointment.  Students who have returned home and are now outside of Alberta are encouraged to contact Counselling office at counselling@auarts.ca for guidance, direction and referrals to alternative support services available in your area.  Students in need of support outside of office hours are advised to contact the Calgary Distress Centre at 403.266.4357.
    Also note that Mount Royal University has opened registration for daily wellness webinars to AUArts students at no charge. Webinars are held at 1:00pm Monday - Friday. Current themes relate to coping with stress, dealing with self-isolation, finding motivation to complete work in the absence of classes, etc. Connect at the following address: https://zoom.us/j/367211211.

  • Studio Access: Closed All studios including home studios are closed.  

  • Tutoring and Writing Services: Accessible by email through tutoring@auarts.ca or writingcentre@auarts.ca for email support or virtual meetings via MS Teams.


What if I couldn’t come in and get my belongings before campus closed? 

Please be assured that all items in studios are secure and will be stored safely until you can fully access campus in the future. Personal lockers are also secure.


Will there be Convocation and Grad Show in May? 

Convocation Ceremony will be held virtually, and the Grad Show will be hosted on a new purpose-built digital platform. There are exciting plans underway to ensure this milestone celebration will be as memorable and unique as possible. Learn more.


When will grades be posted and what is the deadline for grade changes?

GRADES: Final Grade/Credit/No Credit

Students have the choice to accept their final grade or opt for Credit Received/No Credit (CR/NC) for each of your courses in the Winter 2020 semester.

GRADES will posted on April 24, 2020

IMPORTANT: Deadline to request a grade change is Monday, May 4th, 2020 at 12:00pm (noon). 

As a student enrolled in classes for Winter 2020, you will have the choice to accept your assigned final grade or to opt for an alternative grade that will have no impact on your grade point average (GPA) or your academic standing. For each course in which you are enrolled, you may:

  • Option 1: Accept your final grade as assigned.  No action needs to be taken on your part.
  • Option 2: Where your final grade is a passing grade, you can choose to receive a passing grade called CR-Credit. This grade gives you credit for completing the course, but is not included in your GPA calculation and does not have any impact on your Academic Standing.
  • Option 3: Where your final grade is not a passing grade (an F grade), you can choose to receive a grade called NC-No Credit. This means you are not considered to have completed the course and the grade is not included in your GPA calculation and does not have any impact on your Academic Standing. 

Students may select one of the options above for each course registered in for Winter 2020.

IMPORTANT:  Deadline to request a grade change is Monday, May 4th, 2020 at 12:00pm (noon). 

Students who are not pleased with their grades are advised that they can initiate a course grade appeal based on the standard grounds as outlined in the Grade Appeal Procedure. Please refer to the Grade Appeal Procedure for details. The deadline for a Grade Appeal submission using the Grade Appeal Form is 14 calendar days from the end of the term which is Thursday, May 14, 2020.

Students seeking guidance on choices outlined above are advised to contact one of our Student Advisors at advising@auarts.ca for an appointment. Please refer to your Program Planning Guide in advance.


Are some courses now finished based on the work already marked/submitted? 

Yes. Courses that have completed 65% or more of their work are considered complete. This constitutes approximately 1/3 of our courses this semester. Courses that have not completed 65%, or individual students in courses who have not completed 65% of their coursework are to resume starting Monday, March 23, with adaptations or changes to the method of delivery (online via Mosaic or similar) or changes to the expectations regarding assignments, tests or exams. Faculty have been in touch with students directly regarding the continuation of courses.


I require Academic Accommodations. What do I do? 

Students who are unable to complete coursework with the adaptations but who are committed to completing their course(s) are advised to complete a Request for Academic Accommodation and submitting to covid19@auarts.ca  

Student Services will work with students and faculty to manage outstanding course requirements wherever possible. Students are advised to provide specifics on what resources or equipment would normally be required to complete outstanding work within the email. We will assess each request on a case by case basis and be in touch as soon as possible.


What if I am ill and can’t complete my course? 

For students who are ill, we will manage individual situations via the Academic Accommodations form and submitting to covid19@auarts.ca 

Students are advised to provide specifics on what resources or equipment would normally be required to complete outstanding work within the email.  We will assess each request on a case by case basis and be in touch as soon as possible.


What is the deadline to withdraw without failure?  

For those who, for whatever reason, feel that they are unable to complete a course or courses even with accommodations in place, note that we have made the decision to extend the deadline to withdraw from a Winter 2020 course to Friday April 10, 2020. 

It’s important to highlight that course withdrawals have program progression and financial implications, and we implore you to consider these implications carefully.  While there will be no refunds for withdrawals, we encourage students who are considering this option to first speak to our student advisors to seek solutions that might best support them – please contact advising@auarts.ca  to make an appointment.

Requests will be processed after the April 10, 2020 deadline date to allow for thoughtful consideration of a decision to seek a withdrawal. 

To initiate a request to withdraw from a course, please email registrar@auarts.ca.


What about final examinations and jury crits? 

All final examinations and jury crits in every School have been cancelled. Faculty have been in touch with students directly regarding the continuation of courses.


Can I get a transcript?

Official AUArts transcripts are unavailable at this time, however, we can send an unofficial transcript to the required end user with an explanation as to why they are currently unavailable. Please submit transcript requests to registrar@auarts.ca


Spring term classes – will they continue? 

Yes. We will have Spring term online course offerings. An update will be available as soon as possible.


Will there be any fee refunds?

Students have been provided with flexibility and options for course completion for the Winter 2020 semester.  With this in mind, tuition or supplementary fee refunds will not be offered.


I need financial support. What resources are available to me? What about student loans? 

On March 19, Alberta Education provided the following supports for students:  

  • Advanced Education is pausing all repayments of Alberta student loans for six months beginning March 30, 2020. 

  • Interest will not accrue during this period. This mirrors the approach of the Canada Student Loans Program. 

  • Students do not need to apply for the repayment pause. 

  • Borrowers may continue making payments during this period if they choose and this will not affect their eligibility to receive the benefit.


Continuing Education and Professional Development current & Spring sessions 

Working under these extraordinarily tight timelines, we could not complete our Continuing Education and Professional Development courses that were currently underway. We are also cancelling the Spring session of Continuing Education due to these most uncertain times. Programming will resume as soon as we can open our doors again.


How do I set up a virtual coffee meeting with a student or alum using AUArts Connect Ten Thousand Coffees Hub?

Visit the Ten Thousand Coffees Hub for details on setting up a virtual coffee


What Federal and Provincial Support is available?

Canada Emergency Response Benefit (CERB)
This taxable benefit provides $2,000 a month for up to four months for workers who lose their income as a result of the COVID-19 pandemic.

Eligibility requirements include:

  • Valid Social Insurance Number
  • Have earned at least $5000 in employment or self-employment income
  • Have had no income for at least 14 days in a row in the initial four-week period, and the expectation to have no income going forward

The CERB is available now until October 3, 2020.

Canadians will begin to receive their CERB payments within 3 days of application if they have signed up for direct deposit or within 10 days of application if they have not.

To set up direct deposit, applicants need to access their Canada Revenue Agency (CRA) MyAccount

More information on CERB.

Employment Insurance
EI eligible Canadians who have lost their job can continue to apply for EI, as can Canadians applying for other EI benefits.
 

Student Loans

Canada Student Loans – Moratorium on Repayments
Effective March 30, 2020, the Federal Government has implemented a six-month, interest-free moratorium on the repayment of Canada Student Loans for all student loan borrowers.

  • No payment will be required, and interest will not accrue during this time.

Students do not need to apply for the repayment pause.

Alberta Student Loans Repayment Deferral
Effective March, 30, 2020, Alberta Student Aid has implemented a six-month, interest-free moratorium on the repayment of Alberta Student Loan for all Albertans in the process of repaying these loans.

  • Interest will not accrue during this period. This mirrors the approach of the Canada Student Loans Program.
  • Borrowers may continue making payments during this period if they choose and this will not affect their eligibility to receive the benefit.

Students do not need to apply for the repayment pause.

More information on the Alberta Student Loans Repayment Deferral.

Alberta Utilities

Alberta Utility Payment Deferral

  • Residential customers can defer electricity and natural gas bill payments for the next 90 days to ensure no one will be cut off, regardless of the service provider.
  • This program is available to Albertans who are experiencing financial hardship as a direct result of COVID-19. For example, those who have lost their employment or had to leave work to take care of an ill family member.
  • Call your utility provider directly to arrange for a 90-day deferral on all payments.

Learn more about the 90-day utility payment deferral.


Where do I send additional questions? 

If you have any questions, please send them to covid19@auarts.ca